Shipping policy

Shipping Policy

Shop Novaire is committed to getting your order to you efficiently. Please read our shipping policy below:

Shipping Delays and Lost/Damaged Packages:

  • Shop Novaire is NOT responsible for delays with USPS or UPS shipping.

  • Shop Novaire is NOT responsible for lost, damaged, or marked delivered items.

  • If you receive a damaged package or your package is lost, you must file a claim directly with the carrier:

  • Shop Novaire is not responsible for any delays caused by mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Contact the carrier directly for delivery issues.

  • Once an item is dropped off at USPS, it is out of our control. We have no affiliation with USPS and cannot control shipping times or delivery. Contact USPS for any issues.

Tracking Information:

  • Please allow 1-3 days for your tracking information to show.

  • Please contact us after the estimated delivery time has passed.

Incorrect Address Disclaimer:

  • It is the buyer’s responsibility to ensure the shipping address is entered correctly.

  • We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

 

Order Changes & Cancellations

  • We do not cancel orders or make edits once placed.

  • The only way your order can be canceled is if it is canceled for store credit.

Return Limits

Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month. This helps us maintain fairness and sustainability while continuing to offer new, fresh pieces that our customers love.

We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, customers are limited to a maximum of returning 3 items per month.

This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we simply can’t absorb the costs of unlimited returns, and this limit ensures we can continue offering beautiful items while protecting the integrity of our shop.

We truly appreciate your understanding and encourage thoughtful purchasing, feel free to reach out with any sizing or product questions before placing an order. We’re always happy to help!

Important Considerations:

  • Shop Novaire is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.

  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.

  • If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.